Privacy policy

Last revision: November 3, 2026

We take customer privacy seriously. KINK3D does not independently sell customer information to advertisers or data brokers. We collect personal data for operating our e-commerce website and other core business needs, including customer service. Our e-commerce provider, Shopify, also processes customer information for additional purposes through Shopify Network Intelligence, which is currently enabled for our store, as explained below. We strive to protect your privacy at all points from your first use of our website, through purchases and shipping, and in all communications in between.

This policy explains what personal information we, or our third-party partners, may collect, what we do with that information, and what your rights and responsibilities are with respect to that data collection.

We try to identify any specific third parties that we may share data with, though these parties may change over time. It is our intention to keep this policy updated with any changes in relevant law or changes to our own internal policies as they may arise. We reserve the right to make changes to this policy at our sole discretion and without advance notice to our users, and we will update the revision date accordingly.

DATA COLLECTION IN GENERAL

To provide you with our products and services, we, or our third-party partners, may collect various types of data. These may include personal data such as your name, address, phone number, email address, and billing information. We use these data to complete sales transactions, and some of this information may be stored for use in future transactions.

KINK3D does not independently sell these data to advertisers or data brokers. We share information with providers involved in operating our business, including our e-commerce platform (Shopify), certain third-party apps within the Shopify ecosystem, payment processors, and shipping services such as DHL, USPS, and Shippo. While Shopify Network Intelligence is enabled, Shopify may also use customer information from our store in combination with information from other merchants and Shopify to provide additional services, including services that may involve targeted advertising. These activities may constitute the "sharing" of personal information under certain privacy laws. See Shopify Network Intelligence below.

In addition, we, or our third-party partners, may collect technical and usage information, including IP addresses, general geographic area, and activities such as pages visited and products viewed. Some of this information may be considered personal data under applicable law. KINK3D uses information and aggregated analyses to understand and improve our services. Shopify may also use information about these interactions for the purposes described in the Shopify Network Intelligence section below.

CUSTOMER SUPPORT REQUESTS

When you submit a request through your customer account or our website (including requests related to orders, cancellations, address changes, or general support), we process the information associated with your account together with any information you include in your request.

This may include your existing account information (such as your name, email address, and order details) as well as the content of your message.

We use this information solely to:

  • Respond to your inquiry
  • Process and manage your request
  • Provide customer support services

PROCESSING OF SUPPORT REQUESTS

To provide customer support, we transmit and process support requests using secure third-party service providers that assist with infrastructure, request processing, and email delivery.

As part of this process, your request and associated account information may be transmitted through systems operated by these providers in order to deliver your request to our support team and facilitate a response.

We limit the information shared to what is reasonably necessary to provide support services.

THIRD-PARTY PARTNERS

We partner with Shopify and sometimes partner with Google Analytics. Shopify hosts our e-commerce platform and payment processing. To learn more about the information that Shopify collects, and how that information is used, please visit:
https://www.shopify.com/legal/privacy/consumers

We may also use third-party service providers to support customer service operations and to administer privacy requests, including infrastructure providers, email delivery providers (such as Resend), and our privacy compliance provider (Consentmo). These providers process data on our behalf and are contractually obligated to maintain appropriate security measures and to use personal data only as necessary to provide their services.

SHOPIFY NETWORK INTELLIGENCE

Our store is hosted by Shopify. When you visit our store or make a purchase, Shopify processes personal information to provide e-commerce services, including checkout, payment processing, and fraud prevention. Shopify Network Intelligence is currently enabled for KINK3D.

Through Shopify Network Intelligence, Shopify may combine information about your interactions and transactions with our store, other Shopify merchants, and Shopify services to provide additional features and services ("Enhanced Services"). These may include analytics, improvements to store performance, personalization, and advertising based on activity across merchants and Shopify. The information involved may include details of the products you view or purchase and your transactions. Depending on applicable privacy law, certain advertising-related uses may constitute "sharing" of personal information or "targeted advertising."

Information is provided to Shopify and other service providers in connection with these services. Some providers may process personal information in countries other than your country of residence. Shopify describes its practices in its Consumer Privacy Policy.

YOUR PRIVACY CHOICES REGARDING SHOPIFY

Request deletion through KINK3D: You may request deletion of personal information associated with our store through the regional request pages under Regional Privacy Rights below, including our US Privacy Requests, GDPR Privacy Requests, and General Personal Data Requests pages. Select Request Deletion on the applicable page and complete any required identity verification. Shopify states that customer deletion requests submitted through a merchant also delete that customer's information from Shopify Network Intelligence. Deletion may also affect customer information held by KINK3D, including records associated with purchases, subject to applicable retention requirements.

Request deletion directly from Shopify: Visit Shopify's Privacy Portal and select Erase my data. Shopify processes these requests under its own procedures and may direct requests concerning information it processes for a merchant back to that merchant. Shopify does not describe this as a guaranteed Network Intelligence-only deletion option.

Opt out of advertising-related use: You may submit an opt-out request through our Do Not Sell or Share My Personal Information page or visit Shopify's Privacy Portal and select Exclude my data. Depending on your location, you may also have rights to withdraw consent or object to particular processing. An advertising opt-out is not the same as a deletion request and does not necessarily erase information previously collected.

COOKIE POLICY

As of the most recent update to this policy, cookies and similar tracking technologies used in connection with our website are provided by third-party partners. Some of these technologies may be used by Shopify for the purposes described in the Shopify Network Intelligence section above. Applicable privacy choices are described in that section and under Your Rights.

To learn about Shopify’s cookie policy, visit:
https://www.shopify.com/legal/cookies

GIFTING POLICY

For products coming in different sizes, we recommend that you do not purchase for a third party without ensuring that you have that third party’s accurate measurements.

If you are buying a product for a third party for whom you have the relevant measurements as well as the consent to make use of them, and you enter that third party’s shipping information during checkout on our website, please be aware that we, or our third-party partners, may collect and store that third party’s information in connection with the transaction, the same as if it were your own personal information.

Please direct any such third parties to this policy before completing any transaction with their personally-identifying information. We cannot and will not be liable to any third party for private data shared by you without that third party’s consent.

You hereby expressly agree to indemnify and hold harmless Cateran LLC and its partners, affiliates, assigns, and successors against any claims by third parties whose data and information you have shared with us.

ADVERTISING POLICY

KINK3D does not independently use customer information for third-party targeted advertising campaigns. Our email newsletter is optional and requires your subscription. However, while Shopify Network Intelligence is enabled, Shopify may process information from visits and transactions on our store for advertising-related purposes, as described above. You may request an advertising opt-out or deletion using the links in Your Privacy Choices Regarding Shopify and Regional Privacy Rights.

YOUR RIGHTS

REGIONAL PRIVACY RIGHTS

Your rights depend on where you live. We offer self-service request pages — including access, correction, and deletion — for the regions below. If your region is not listed, use the general request page or email privacy@kink3d.com.

CALIFORNIA RESIDENTS – THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA/CPRA)

California residents may have rights under the CCPA/CPRA, including the right to know, delete, and correct personal information, and the right to opt out of the sale or sharing of personal information. KINK3D does not independently sell customer information to advertisers or data brokers. However, certain processing through Shopify Network Intelligence may constitute "sharing" of personal information for cross-context behavioral advertising under California law, and eligible customers may opt out using the methods described in this policy.

To exercise your rights, please use our US Privacy Requests page or our Do Not Sell or Share My Personal Information page, or email privacy@kink3d.com.

For information about your rights under the CCPA, please visit:
https://oag.ca.gov/privacy/ccpa

For information about Shopify’s compliance with the CCPA, visit:
https://www.shopify.com/legal/privacy#information-rights

FOR US RESIDENTS OUTSIDE OF CALIFORNIA

You can request access to, correction of, or deletion of your personal information through our US Privacy Requests page, or by emailing privacy@kink3d.com. Some information may be retained where required by law or for legitimate purposes such as tax, fraud prevention, security, and dispute resolution. See the Timing section below for our standard retention window.

FOR INTERNATIONAL RESIDENTS

As of the most recent update of this policy, all data collection and processing activities with respect to your use of the site are managed through our third-party partners.

KINK3D takes reasonable steps to limit its own collection of personal information to information needed for our business. Shopify may also process information for Enhanced Services through Shopify Network Intelligence, as explained above.

Our legal bases for collecting the types of customer data defined in this policy are:

  • Customer service
  • Business record keeping
  • Consent (where applicable)

Many jurisdictions — including the EU/EEA and UK (GDPR), Canada (PIPEDA and Quebec Law 25), Australia and New Zealand, Brazil (LGPD), Japan (APPI), Thailand (PDPA), and South Africa (POPIA) — provide rights to control what data are collected and what may be done with those data. These typically include the right to:

  1. Erase any personal data collected about you
  2. Request more information about how your personal data are collected and stored
  3. Request rectification of any errors or omissions in your data

To exercise any of these rights, please use the self-service request page for your region listed under Regional Privacy Rights above, or email privacy@kink3d.com stating with particularity what information you seek and what actions you request.

All email requests must include your name, mailing address, phone number, and email address so that we may correctly identify your data.

TIMING

If you request deletion, KINK3D may retain certain transaction records for up to 180 days after your last purchase to resolve potential payment-related disputes. We may retain information longer when required or permitted by law, including for tax, security, fraud prevention, or legal obligations. Other personal information will be handled in accordance with applicable requirements once your request has been verified.

Shopify processes deletion requests according to its own procedures. The timing and scope of deletion from Shopify Network Intelligence may differ from KINK3D's retention of transaction records, and some information may remain subject to legal exceptions.

For information about Shopify’s compliance with international data privacy laws and your rights, please visit:
https://www.shopify.com/legal/privacy#information-rights

MISCELLANEOUS

Please know that, depending on how you choose to opt in or out of data collection processes, certain features of our website may not be available.

We do not respond to browser-initiated “Do Not Track” signals. These are distinct from Global Privacy Control (GPC) signals, which are addressed on our Do Not Sell or Share My Personal Information page. Please visit Shopify's and Google's privacy policies for information about their practices.